Refund and Returns Policy

1. General Policy

audiosphere strives to provide high‑quality audio products. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the conditions set out below.

2. Return Eligibility

2.1. Time Frame

Returns must be initiated within 30 calendar days of the delivery date.

2.2. Condition of Items

Returned items must be unused, in their original packaging, and in the same condition as when received. Products that have been damaged, altered, or used beyond normal testing are not eligible for return.

3. Refund Process

3.1. Request Submission

To start a return, contact our support team at [email protected] with your order number and reason for the return. Our team will provide a Return Merchandise Authorization (RMA) number and instructions.

3.2. Shipping the Return

Customers are responsible for the cost of shipping the return to audiosphere, unless the return is due to a defect or error on our part. Use a trackable shipping method and retain proof of shipment.

3.3. Inspection and Refund Issuance

Upon receipt, audiosphere will inspect the returned item. If the return meets the eligibility criteria, a refund will be issued to the original payment method within 10 business days. Shipping charges are non‑refundable unless the return is a result of our error.

4. Non‑Refundable Items

• Gift cards, downloadable software, and digital content.
• Custom‑made or personalized products.
• Items marked as final sale.

5. User Responsibilities

• Provide accurate contact and order information when requesting a return.
• Package the product securely to prevent damage during transit.
• Comply with all applicable customs and import regulations for international returns.
• Respect the 30‑day return window and the condition requirements outlined above.

6. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (726) 227-7861
• Address: 6346 Southeast Walnut Court, San Antonio, Texas 78258, United States

7. Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of Texas, United States. audiosphere reserves the right to modify this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.